Privacy Policy

This Privacy Policy describes how TV Repair Gurgaon ("we", "us", "our") collects, uses, and protects personal information provided through our website at tvrepairgurgaon.com and through our repair service interactions.

We are committed to handling your personal data responsibly and in compliance with applicable Indian data protection laws, including the Information Technology Act 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011.

1. Information We Collect

Information You Provide Directly

When you use our contact form, call us, or visit our workshop, we may collect:

• Name and contact details (phone number, email address, postal address)
• Details about the television you want repaired (brand, model, fault description)
• Payment information (processed securely and not stored by us beyond what is required for accounting)

Information Collected Automatically

When you visit our website, we may collect technical information through cookies and similar technologies, including your IP address, browser type, pages visited, and time spent on the site. This information is used for website analytics and improvement purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service enquiries and book inspection appointments
• To communicate with you about the repair status of your television
• To provide cost estimates and invoices for repair services
• To improve our website and service based on usage data
• To comply with legal obligations

We do not use your personal information for marketing purposes without your explicit consent. We do not sell, rent, or share your personal information with third parties for commercial purposes.

3. How We Protect Your Information

We implement reasonable technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for data transmission. Physical customer records maintained at our workshop are stored securely.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining appropriate safeguards.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. Customer service records are typically retained for three years from the date of service. Contact form submissions are retained for up to one year.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyse site usage. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

6. Third-Party Services

Our website may use third-party services including Google Maps (for the embedded map on our contact page) and website analytics tools. These services may collect information in accordance with their own privacy policies. We do not control these third-party services and are not responsible for their privacy practices.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us so that we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision will be shown at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

For questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Phone: +91 02228198441
• Address: 493/6, Old Railway Road, Jacobpura, Sector 12, Gurugram, Haryana 122001