Refund Policy

This Refund Policy applies to repair services provided by TV Repair Gurgaon. We aim to resolve all service concerns promptly and fairly.

1. Repair Services — General

Payment for repair services is due upon completion, before the equipment is collected. We provide a written cost estimate and obtain your explicit authorisation before commencing any repair work. By authorising the repair, you agree to the quoted cost.

2. Refund Eligibility

A full or partial refund may be considered in the following circumstances:

• The same fault recurs within the warranty period (90 days): We will first attempt to re-repair the issue at no additional charge. If the fault cannot be resolved, a partial or full refund of the repair charge for that specific fault may be issued.
• The repair was not completed as quoted: If we were unable to complete the agreed repair and you have already paid, you will receive a full refund of the amount paid for the uncompleted work.
• Diagnosis fee where no work was performed: If you chose not to proceed with a repair after receiving a quote and a diagnostic fee was charged, that fee is non-refundable as it covers the technician's time spent on diagnosis.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The repaired fault is working correctly but a new, unrelated fault has subsequently developed
• Damage has occurred due to power surge, physical impact, liquid ingress, or misuse after the repair
• The fault recurs outside the 90-day warranty period
• The customer's expectations were different from the scope of work that was clearly quoted and authorised
• Labour charges for a repair where the fault was not reproducible after inspection

4. How to Make a Refund or Warranty Claim

To make a warranty claim or request a refund, please contact us within the relevant period:

• Email: [email protected]
• Phone: +91 02228198441
• In person at our workshop: 493/6, Old Railway Road, Jacobpura, Sector 12, Gurugram

Please have your service receipt number available when making a claim. We will assess the claim within 5 working days of receiving the equipment for re-inspection.

5. Refund Processing

Approved refunds will be processed within 7 working days. Refunds will be made via the same payment method used for the original transaction where possible.

6. Dispute Resolution

If you are dissatisfied with our response to a refund or warranty claim, please escalate the matter in writing to our senior team at [email protected]. We will attempt to resolve all disputes through direct discussion. If a resolution cannot be reached, the matter may be referred to the appropriate consumer forum under the Consumer Protection Act 2019.